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TERMS & CONDITIONS

 

Effective Date: 7/01/2026

Business Name: The House of Balance LLC

Website: www.thehouseofbalancellc.com

 

1. AGREEMENT TO TERMS

 

By accessing this website or booking services with The House of Balance LLC ("Company," "we," "our," or "us"), you agree to be cound by these Terms & Conditions and all applicable laws of the State of California. If you do not agree, you must not use this website or services.

 

By booking services or using this website, you expressly acknowledge and agree to the Binding Arbitration and Class Action Waiver provisions contained herein.

 

2. SERVICES PROVIDED

 

The Company provides non-medical wellness services, including but not limited to:

 

  • Certified Hypnosis/RTT Therapy

  • Reflexology

  • Traditional Naturopathic wellness consultations

  • Red Light sessions

  • PEMF Mat sessions

  • Vibroacoustic sound therapy

  • Vibration Plate sessions

  • Reiki

  • Spiritual Guidance

  • Other holistic wellness services

 

All services are provided for relaxation, educational, and wellness purposes only.

 

3. NO MEDICAL ADVICE (CALIFORNIA COMPLIANCE)

 

The Company does not provide medical diagnosis, treatment, or cure.

Services are provided in accordance with California Senate Bill 577, which allows non-licensed practitioners to offer complementary wellness services with proper disclosure.

 

You acknowledge that:

 

  • The Company is not a licensed medical provider

  • Services are not a substitute for medical care

  • You should consult a licensed healthcare provider for medical concerns

 

4. CLIENT RESPONSIBILITY

 

By using this website or booking services, you agree that:

 

  • You are at least 18 years old, or have guardian consent

  • You are responsible for your own health decisions

  • You will disclose relevant health conditions prior to sessions

  • You will understand results may vary and are not guaranteed

 

5. BOOKINGS & PAYMENTS

 

  • All services must be booked through the website or approved channels

  • Payment is due at time of booking unless otherwise stated

  • The Company reserves the right to refuse of cancel services at its discretion

 

6. CANCELLATION & REFUND POLICY

 

  • 24-hour notice is required for cancellations or rescheduling

  • Late cancellations or no-shows may result in a full session charge

  • Prepaid services are non-refundable, but may be transferred or rescheduled at Company discretion

  • Packages must be used within stated timeframes

7. ASSUMPTION OF RISK

 

By participating in services, you acknowledge:

 

  • Wellness services may involve physical, emotional, or energetic responses

  • You voluntarily assume all risks associated with participation

8. LIMITATION OF LIABILITY

 

To the fullest extent permitted under California law:

 

  • The Company shall not be liable for any direct, indirect, incidental, or consequential damages

  • Liability is limited to the amount paid for the service.

9. INTELLECTUAL PROPERTY

 

All website content, including:

 

  • Text

  • Branding

  • Logos

  • Images

  • Service descriptions

are the property of The House of Balance LLC and may not be copied, reproduced, or distributed without written permission.

 

10. PRIVACY

 

Your use of this website is also governed by our Privacy Policy. Personal information is handled in accordance with applicable California privacy laws.

 

11. THIRD-PARTY SERVICES

 

This website may use third-party platforms (e.g., booking, payment processors). The Company is not responsible for third-party policies or actions.

 

12. PROHIBITED USE

 

You agree not to:

 

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access

  • Interfere with website functionality

13. MODIFICATION TO TERMS

 

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

 

14. GOVERNING LAW

 

These Terms are governed by the laws of the State of California

Any disputes shall be resolved iin the appropriate courts of Kern County, California.

 

15. CONTACT INFORMATION

 

The House of Balance LLC

11006 Kernville Rd, Unit 4

Kernville, CA 93238-0954

Phone: 760-223-5956

Email: contact@thehouseofbalancellc.com

 

16. BINDING ARBITRATION

 

To the fullest extent permitted by law, you and The House of Balance LLC agree to resolve any dispute, claim, or controversy arising out of or relation to your use of this website or services through binding arbitration, rather than in court.

 

Arbitration shall be administered by the American Arbitration Association in accordance with its applicable rules.

 

You agree that:

 

  • Arbitration will take place in Kern County, California

  • The arbitrators' decision shall be final and binding

  • Judgement on the award may be entered in any court with jurisdiction

  • Each party shall bear its own costs unless otherwise required by law

 

This clause applies to all claims, including but not limited to:

 

  • Contract disputes

  • Negligence claims

  • Statutory claims

 

Exceptions:

 

Either party may bring claims in small claims court if the claim qualifies under applicable jurisdictional limits.

 

17. WAIVER OF CLASS ACTIONS

 

You agree that any dispute resolution proceedings will be conducted on an individual basis only.

 

You waive the right to:

 

  • Participate in any class action lawsuit

  • Act as a class representative

  • Join or consolidate claims with others

 

All claims must be brought individually, and not as part of any class, collective, or representative proceeding.

 

18. FORCE MAJEURE

 

The Company shall not be held liable for any delay, disruption, or failure to perform services resulting from caused beyond its reasonable control, including but not limited to:

 

  • Natural disasters (fire, flood, earthquake, severe weather)

  • Power outages or utility failures

  • Government actions, regulations, or shutdowns

  • Public health events or emergencies

  • Internet or technology failures

  • Acts of God or unforeseen circumstances

 

In such events:
 

Appointments may be rescheduled at the Company's discretion

Prepaid services may be credited for future use

PRIVACY POLICY

 

Effective Date: 7/01/2026

Business Name: The House of Balance LLC

Website: www.thehouseofbalancellc.com

 

1. INTRODUCTION

 

The House of Balance LLC ("Company," "we," "our", or "us") respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

 

2. INFORMATION WE COLLECT

 

Personal Information You Provide

 

We may collect:

 

  • Name

  • Phone number

  • Email address

  • Billing and payment information

  • Appointment details

  • Health-related information you voluntarily provide in intake forms

Automatically Collected Information

 

When you visit the website, we may collect:

 

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

 

This is typically collected via cookies and analytics tools.

 

3. HOW WE USE YOUR INFORMATION

 

We use your information to:

 

  • Schedule and manage appointments

  • Process payments

  • Communicate with you (confirmations, reminders, updates)

  • Improve website performance and services

  • Comply with legal obligations

4. SHARING OF INFORMATION

 

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Booking platforms (e.g., Wix)

  • Service providers necessary to operate the business

These parties are required to maintain the confidentiality of your information.

 

5. CALIFORNIA PRIVACY RIGHTS

 

Under the California Consumer Protection Act and the California Privacy Rights Act, California residents have the right to:

 

  • Request access to personal information we collect

  • Request deletion of personal information

  • Request correction of inaccurate information

  • Opt out of the sale of personal data (we do not sell data)

To exercise these rights, contact us at the email listed below.

 

6. COOKIES & TRACKING TECHNOLOGIES

 

We may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Improve functionality

You can adjust your browser settings to disable cookies if desired.

 

7. DATA SECURITY

 

We implement reasonable administrative, technical, and physical safequards to protect your information.

However, no method of transmissions over the internet is 100% secure.

 

8. DATA RETENTION

 

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

 

9. THIRD PARTY LINKS

 

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

 

10. CHILDREN'S PRIVACY

 

This website and services are not intended for individuals under the age of 18 without parental or guardian consent.

 

11. CHANGES TO THIS POLICY

 

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

12. CONTACT INFORMATION

 

The House of Balance LLC

11006 Kernville Rd, Unit 4

Kernville, CA 93238-0954

Phone: 760-223-5959

Email: contact@thehouseofbalancellc.com

REFUND & RETURN POLICY

 

Effective Date: 7/01/2026

Business Name: The House of Balance LLC

Website: www.thehouseofbalancellc.com

Wellness Services

 

All wellness service sales are final.

 

The House of Balance LLC does not offer refunds for completed wellness services, consultations, classes, memberships, packages, workshops, or appointiment time reserved for clients.

 

If you need to reschedule an appointment, at least 24 hours' notice is required. Missed appointments, late cancellations, or no-shows may result in forfeiture of the scheduled session.

 

Membership fees and package purchases are non-refundable and non-transferable. Unused sessions do not rollover to future months.

 

Retail Products

 

Retail products may be returned within 14 days of purchase with the original receipt.

 

To be eligible for a return:

 

*Product must be unopened and unused.

*Product must be in its original packaging and in resalabel condition.

*Original proof of purchase is required.

 

For health, wellness, hygiene, and safety reasons, opened, used, damaged, or altered products cannot be returned or refunded.

 

Approved returns will be refunded to the original form of payment.

 

Consumable & Personal Care Products

 

Due to health, safety, and quality control standards, all sales are final on:

 

*Beverages

*Dietary supplements

*Teas & herbal products

*Essential oils

*Personal care products

*Any consumable or hygiene-related item

 

These items cannot be returned, exchanged, or refunded once purchased.

 

Damaged or Defective Items

 

If a product is received damaged or defective at the time of purchase, please notify The House of Balance LLC within 7 days of purchase. We will evaluate the issue and, when appropriate, provide a replacement or store credit.

 

Memberships

 

All membership sales are final.

 

Membership fees are non-refundable and non-transferable.

 

Unused sessions do not roll over to future months and have no cash value.

 

Members are responsible for scheduling and using their included sessions within the active membership time period. Any unused sessions expire at the end of the membership month.

 

By purchasing a membership, you acknowledge and agree to these terms.

 

Questions

 

For questions regarding this policy, please contact:

 

The House of Balance LLC

contact@thehouseofbalancellc.com

Kernville, CA

CLIENT COMFORT, HYGIENE & FRAGRANCE FREE POLICY

 

Effective Date: 7/01/2026

Business Name: The House of Balance LLC

Website: www.thehouseofbalancellc.com

 

At The House of Balance LLC, we strive to create a clean, comfortable, and healing environment for all clients and practitioners. Many individuals who visit our office have sensitivities to fragrances, chemicals, and environmental triggers. To help maintain a safe and welcome space, we kindly ask clients to observe the following guidelines:

 

FRAGRANCE FREE ENVIRONMENT

 

Please do not wear or apply the following before your appointment:

 

*Perfume or cologne

*Scented body sprays or mists

*Essential oil applied to the body

*Scented lotions or creams

*Hairspray or heavily scented hair products

*Strongly scented deodorants, detergents, fabric softeners, or other fragrance products

 

Clients arriving with strong fragrances or chemical scents may be asked to reschedule their appointments to protect the health and comfort of others as well as the equipment being used during sessions.

 

Personal Hygiene

 

Please arrive reasonably clean and prepared for close-contact wellness services.

 

For services involving hands, feet, or direct touch, clients should ensure that hands and feet are clean prior to their appointment.

 

If excessive dirt, odors, unsanitary conditions, or hygiene concerns prevent a service from being performed safely and confortably, The House of Balance LLC reserves the right to modify, postpone (reschedule), or cancel the appointment.

 

Clothing

 

Clients are encouraged to wear confortable, loose-fitting clothing that allows them to relax and receive services comfortably.

 

For movement-based, relaxation, or bodywork-related services, restrictive clothing may limit comfort and effectiveness.

 

Illness & Infection Prevention

 

Please reschedule your appointment if you are experiencing:

 

*Fever

*Vomiting or diarrhea within the previous 24 hours

*Contagious illness or infection

*Active cold, flu, COVID-like symptoms, or other communicable conditions (Clients should not schedule sessions until completely symptom free for at least one whole week after any of these types of illnesses. Thank you for considering other's health and possibility of exposure.)

 

This policy helps protect all clients and practitioners.

 

Respectful Environment

 

The House of Balance LLC is committed to providing a peaceful, professional, and respectful healing environment. Disruptive, inappropriate, agressive, intoxicated, or unsafe behavior will not be tolerated and will result in refusal of service.

 

Thank you for helping us maintain a comfortable, safe, and healing space for everyone.

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